Legal

Terms & Conditions

Last updated: June 2026

Introduction

These Terms and Conditions govern your use of the website marketingbysm.com and any services provided by Sophie McGuicken (trading as SM Marketing). By accessing this website or engaging our services, you agree to be bound by these terms.

Services

Sophie McGuicken provides brand strategy and marketing consultancy services including but not limited to:

• Marketing Health Checks
• Strategy & Growth Plans
• Brand Foundations
• Starter Strategy Sessions
• Bespoke consultancy and creative support

Full details of each service, including deliverables and pricing, will be confirmed in writing before any work commences.

Engagements & Agreements

All work is subject to a separate written agreement or proposal being accepted by the client. No work will commence until scope, fees, and timelines have been agreed in writing. A deposit may be required before work begins, as specified in your individual proposal.

Payment Terms

Invoices are due within 14 days of issue unless otherwise agreed in writing. Late payments may incur interest in accordance with the Late Payment of Commercial Debts Act 1998. We reserve the right to pause work on any project where payment is overdue.

Intellectual Property

All work, materials, and deliverables created by Sophie McGuicken remain the intellectual property of SM Marketing until full payment has been received. Upon receipt of full payment, ownership of agreed deliverables transfers to the client unless otherwise stated in the project agreement.

Sophie McGuicken reserves the right to reference completed work in her portfolio and marketing materials unless the client requests otherwise in writing.

Confidentiality

We treat all client information as strictly confidential. We will not disclose any confidential business information to third parties without your prior written consent, except where required by law.

Cancellations & Refunds

If you wish to cancel a booked service, please notify us in writing as soon as possible. The following terms apply:

• Cancellations made more than 7 days before a session — full refund of any deposit paid
• Cancellations made within 7 days — 50% of the agreed fee may be retained
• Cancellations on the day — the full session fee may be charged

We reserve the right to reschedule sessions in exceptional circumstances and will provide as much notice as possible.

Limitation of Liability

Sophie McGuicken will provide services with reasonable skill and care. However, we cannot guarantee specific business outcomes or results from marketing strategy or consultancy work. Our liability shall not exceed the total fees paid for the specific service in question.

We are not liable for any indirect, consequential, or incidental losses arising from the use of our services or this website.

Website Use

The content on this website is provided for general information purposes only. Whilst we endeavour to keep information accurate and up to date, we make no warranties about the completeness or accuracy of the content.

We reserve the right to modify or withdraw the website or any services at any time without notice.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services constitutes acceptance of the updated terms.

Contact

If you have any questions about these Terms and Conditions, please contact us at sophie@marketingbysm.com.